Monthly Archives: July 2014

Legal Fees

Clients often ask how legal fees are determined. There is a mystery behind the numbers that appear in the retainer agreement. There may be tremendous differences in the fees charged by different legal providers, particularly between online legal resources and … Continue reading

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What can you do with a farm distillery license?

You can make whatever distilled spirit you like. The recipe is largely up to you as long as you use primarily New York farm and food products as ingredients (other than water). You can bottle the liquor you make for sale … Continue reading

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What can you do with a farm cidery license?

•           operate a cidery for the manufacture of New York state labelled cider •           sell in  bulk  cider  manufactured by the licensee to any person licensed to manufacture alcoholic  beverages  in  NY •           sell or deliver cider manufactured by the  … Continue reading

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Seven Employment Tips for Craft Beverage Producers

1. Use employee handbooks. They will be critical in establishing “at will” status and defenses to claims of employees for wrongful termination. Handbook provisions must haves: EEO/Anti-Discrimination/Anti-Harassment Disability Accommodations FMLA (50+ employees / 75 mile radius) Military Leave Payroll Practices … Continue reading

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5 Ideas for Taking Restaurant Service to the Next Level

1.     Spotlight your chef to customers: “Back in the kitchen we have Chef Louis from the Culinary School X to prepare a signature meal for you this evening.” 2.     Have your chef prepare a plate of raw meat and seafood … Continue reading

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Serving Restaurant Guests with Language Barriers

Have a table of guests who don’t speak English? Bring samples of food to the table to facilitate communication. A smile and pointing to something overcomes the language barrier. Use body language: waive hand and point for a spicy item … Continue reading

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Taking Restaurant Service to the Next Level: Every New Customer is Like a Job Interview

Waitstaff often take their appearance for granted. They may have one or two outfits and not have time to clean them often, food stains can leave residual discolorations, or repeated washing can take its toll on the fresh crisp look … Continue reading

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Upselling After Dinner Drinks

After dinner drinks enhance the celebration and can aid in digestion of a heavy meal. After dinner drinks also leave guests with a warm and fuzzy feeling about their dining experience. Traditional after dinner drinks include Sambuca, Frangelico, Baileys, Grand … Continue reading

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Bob Brown’s Successful Selling Techniques for Waiters and Waitresses The “Ooh and Aah” Technique

The “Ooh and Aah” Technique is another method of suggestive selling. The goal is to induce impulse buying by the guest. Here are some ways this technique works: Describe dishes with words that bring the flavors to life. Each description … Continue reading

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Bob Brown’s “Rolodex Effect” Sales Technique for Waitstaff

Suggestive selling is technique that works in the majority of situations. Using this technique, you’ll make a statement rather than ask a question. Here is how it works:             Tonight we feature wild caught salmon seared to a caramel color … Continue reading

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